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Mohrbooks Literary Agency
Sebastian Ritscher |
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| English | |
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A SLICE OF THE PIE
How to Build a Big Little Business
Nick Sarillo is the founder and owner of Nick's Pizza and Pub, the fifth busiest independent pizza restaurant business in the country. Sarillo has been profiled in Inc., Newsweek, and the Chicago Tribune for his innovative, purpose-based tools and techniques.
In 1995, Nick Sarillo opened Nick's Pizza and Pub with the simple goal of creating a family-friendly restaurant where guests couldrelax with a great meal. He had no experience in the restaurant industry, except for working in his father's pizzeria as a kid. People told him he was crazy that he'd have to work 20-hour-days and monitor every employee because no one else would care about the restaurant's success.
But Sarillo saw things differently, and today Nick's has grown to be the fifth busiest independent pizza restaurant in the US (out of about 70,000) with two locations serving the greater Chicago area. In 2009 alone, each Nick's locations brought in over $3 million in sales, about six times that of the typical pizza restaurant. And in an industry where most employees work part time or seasonally, Nick's boasts an annual turnover rate of less than 20 percent..
So how did he do it? Sarillo credits his success to his purpose-driven company culture, one in which every member of the staff from the waiters to the chefs to the managers is equipped with the tools necessary to not only do their jobs but advance the overall mission. Rejecting the command-and-control management style where the person in charge dictates everything, Sarillo has adopted what he calls "trust-and-track." This is a system that allows employees to express themselves and exercise judgment while also training them to further the company's purpose. Sarillo argues that with a purpose-driven approach to company culture, you can transform even the smallest, simplest, and most ordinary business into a successful, high-performance organization.
But Sarillo saw things differently, and today Nick's has grown to be the fifth busiest independent pizza restaurant in the US (out of about 70,000) with two locations serving the greater Chicago area. In 2009 alone, each Nick's locations brought in over $3 million in sales, about six times that of the typical pizza restaurant. And in an industry where most employees work part time or seasonally, Nick's boasts an annual turnover rate of less than 20 percent..
So how did he do it? Sarillo credits his success to his purpose-driven company culture, one in which every member of the staff from the waiters to the chefs to the managers is equipped with the tools necessary to not only do their jobs but advance the overall mission. Rejecting the command-and-control management style where the person in charge dictates everything, Sarillo has adopted what he calls "trust-and-track." This is a system that allows employees to express themselves and exercise judgment while also training them to further the company's purpose. Sarillo argues that with a purpose-driven approach to company culture, you can transform even the smallest, simplest, and most ordinary business into a successful, high-performance organization.
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Book
Published 2012-09-01 by Portfolio |
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Book
Published 2012-09-01 by Portfolio |