CONVERSATIONAL INTELLIGENCE

Glaser's book gets behind the chemistry of conversation, aiming to build better leaders who know to confront the biology that governs our interactions in the business environment.

The key to success in life and business is to become a master at Conversational Intelligence. It’s not about how smart you are, but how open you are to learning new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply with easy to use tools, examples, conversational rituals, and practices for all levels of an organization.

Judith E. Glaser is the CEO of Benchmark Communications, Inc., and the Chairman of The Creating WE Institute, whose clients include American Airlines, American Express, Cisco, Coach, Exxon, and IBM. She has appeared on NBC’s Today Show, ABC World News, The Fox News Channel, and CBS Morning News, and has been quoted in The New York Times and The Wall Street Journal and blogs for Harvard Business Review.