Explaining about IT

There are two groups of people: Those who understand IT and those who want or need to use it anyway. If you belong to the first group and want to open a communication channel to the second group, this book will help you: We explain step by step how to explain digital technologies in an understandable way, which techniques support you and how to avoid typical mistakes.

Whether you want to write manuals, answer support e-mails, hold training sessions or convince the world of your new project in a blog - a few basic rules will help you to overcome the knowledge curse and be understood by your target group.