IT FINANCIAL MANAGEMENT

In this book the author describes the basics of setting up services. He shows what SLA constructs can look like and how they can form the basis for billing later on.

A configuration management database (CMDB) is helpful, which will be discussed as well as the special influence of portfolio management on IT financial management. Step by step you will learn how budgeting, cost accounting and the allocation of IT services can be carried out. You also get to know how IT services (similar to a semi-finished IT service) or business IT services (finished IT service) are to be regarded as cost objects in IT cost accounting and cost allocation.