MESSAGES

This classic, best-selling communication skills book has already helped
thousands of people cultivate better relationships with friends, family
members, coworkers, and partners. Now fully revised and updated,
this long-awaited fourth edition of Messages teaches readers to become
active listeners, read body language, identify communication styles,
practice conflict resolution, improve public speaking skills, and much
more. In addition, the book features a new, crucial chapter on digital
communication to help readers thrive in the modern world.