THE INCLUSION DIVIDEND

Gender, culture, generation, race, and sexual orientation—these factors are present in every organization. Focusing on diversity and inclusion is no longer just “the right thing to do”; it is a core to leadership competency and central to the success of business.

Working effectively across differences not only leads to a more productive, innovative corporate culture, but also to better engagement with customers and clients. The Inclusion Dividend provides a framework to tap the bottom line impact that results from an inclusive culture. Most leaders want to be inclusive, but translating that intent into a truly inclusive outcome with employees, customers, and other stakeholders requires a focused change effort. The authors explain that challenge and provide straightforward advice on how to achieve the kind of meritocracy that will result in a tangible dividend and move companies ahead of their competition. MARK KAPLAN was the CEO of MGK Consulting before becoming a principal for The Dagoba Group. Mark has worked with global Fortune 1000 corporations, non-profits, and small business organizations. MASON DONOVAN is the author of DRIVEN: A Manager’s Field Guide to Sales Team Optimization. Mason holds a Masters in International Business from Webster University in The Netherlands and a Bachelors in International Relations from University of Mary Washington in Virginia.